How long does shipping take?
Orders are processed in 1–3 business days, then delivered in 7–15 business days in the US and 8–20 business days in Europe. You'll get a tracking number by email as soon as your order ships. See our Shipping Policy for details.
Do you ship internationally?
We ship to the United States and selected European countries. Available countries are shown at checkout.
How can I track my order?
You'll receive a tracking number by email once your order ships. Tracking may take 24–72 hours to update.
What is your return policy?
Every order comes with our 90-Day Money-Back Guarantee. Try it for up to 90 days, and if you are not happy, email us for a full refund, even if the product was used. See our Refund Policy.
When will I get my refund?
We process refunds within 2 business days. Your bank usually posts the credit within 5–10 business days after that.
Can I cancel or change my order?
Yes, before it ships. Email support@vellanook.com as soon as possible.
What payment methods do you accept?
All available payment options are shown at checkout. Payments are processed securely and we never store your full card number.
My package says delivered but I can't find it.
Check with neighbors and your local post office, then contact us within 7 days and we'll help.
How do I contact you?
Email support@vellanook.com, Monday–Friday, 9 AM–5 PM (US Eastern Time). We reply within 24 hours on business days.