Shipping policy
Last updated: November 3, 2026
1. Where we ship
We currently ship to the United States and to selected countries in Europe. If your country is not available at checkout, we are not able to ship there yet.
2. Processing time
Orders are processed within 1–3 business days (Monday to Friday, excluding US holidays). Processing means checking your order, preparing the item and handing it to the carrier. Orders placed on weekends or holidays begin processing the next business day.
3. Delivery times
After your order ships, estimated delivery times are:
| Destination | Estimated delivery after shipping |
|---|---|
| United States | 7–15 business days |
| Europe | 8–20 business days |
Total time = processing time + delivery time. These are estimates, not guarantees. Delays can happen because of carrier volume, weather, holidays or customs.
Because our products are shipped from partner warehouses, items in the same order may arrive in separate packages.
4. Shipping costs
Standard shipping is free on all orders. Any optional faster shipping (if offered) is shown at checkout before you pay.
5. Order tracking
When your order ships, you'll receive an email with a tracking number. Tracking can take 24–72 hours to show updates. You can also contact us at support@vellanook.com for an update at any time.
6. Customs, duties and taxes
- United States: no customs fees are expected on orders shipped to US addresses.
- Europe: VAT and import charges, where applicable, are shown at checkout when possible. Any charges not collected at checkout are the buyer's responsibility.
7. Wrong address
Please check your shipping address carefully at checkout. If you notice a mistake, email us within 12 hours of placing the order and we'll try to update it before it ships. We are not responsible for orders delivered to an incorrect address provided by the customer.
8. Lost, delayed or stolen packages
- If tracking hasn't updated for 10 business days, or your order hasn't arrived 5 business days after the latest estimated delivery date, contact us and we'll open a claim with the carrier and send a replacement or refund once the package is confirmed lost.
- If tracking shows "delivered" but you can't find the package, please check with neighbors and your local post office first, then contact us within 7 days.
9. Contact us
Vellanook
Email: support@vellanook.com